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If you follow the "Contact us" links, you can get to this message: If you have difficulty connecting to our Click to Call service, you can call our toll-free number for automated assistance, 1-866-216-1072.International customers can reach us at 1-206-266-2992. The numbers of letters and comments I get have dwindled lately, and maybe that means that there are fewer problems.

We at pride ourselves on efficiently servicing our customers' orders and on swiftly resolving problems when they arise, and for our failing you on both counts, I can only offer my sincere apologies.One quick thing: Remember that shopping locally is a great way to support your city, your neighbors, and your environment. More than 23,000 people visited this page in December 2004 alone.I encourage all of you to consider shopping at your local bookstore; even though you might pay a few dollars more, you're making an important investment in your community. Now included by popular demand - The e-Bay, Pay Pal, Netflix and more phone numbers! The story in the Times generated more than 6,000 visits in one day.The person on the phone isn't a member of management with decision-making power. I finally did a search on Google and found somebody who has posted the customer service number to his website.They're somebody that needed a job, and they took this one. He, too, was having a problem and couldn't find the number, so when he finally got it he provided it publicly for people like me. I think it's completely lame for a company to pull this kind of crap -- hiding their phone number to avoid calls -- especially one that won't quit talking about what a high level of customer service they offer.

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